Page: FAQs

If you've placed an order and it hasn't shipped yet, use our contact form for assistance.

Please note that we're unable to cancel or make changes (address, product, size, quantity) to orders that have already shipped.

Please review our Shipping Policy.

Please review our Shipping Policy.

Please review our Shipping Policy.

At this time, orders placed on kahawadirect.com can only be shipped within the USA.

Please subscribe to our mailing list and follow us on social to be notified when we expand our shipping regions!

Yes! Please check your spam and trash folders for an email from support@kahawadirect.com. If you can't find the email, make sure that your order went through -- it's possible that you didn't finish checkout.

If you still need help, please use our contact form to get in touch with our customer service team.

Yes! Please use our contact form to get in touch with our customer service team.

Please review our Shipping Policy for additional details on shipping services and average transit times.

All of our coffee is organically-grown but doesn’t carry the official certification as it’s expensive for our farming partners to obtain. Rest assured though, it’s organic!

All of our coffee beans are processed using the washed method, and then sun-dried on raised beds. This two-step approach ensures a clean, vibrant flavor that highlights the coffee's natural acidity and unique regional characteristics

At Kahawa Direct, we are passionate about delivering the highest quality coffee. For this reason, all our coffees are currently sold as whole beans. This ensures maximum freshness and allows you to customize your grind size for your specific brewing equipment, whether it's a French press, drip machine, or espresso maker. Grinding fresh at home truly unlocks the best aroma and taste.

African coffee grows in the forest or is intercropped with other plants like banana that provide natural shade. It's naturally shaded but but doesn’t carry the official certification as it’s expensive for our farming partners to obtain.

Due to logistical complexities, we're unable to provide an exact roast date for the coffee in your shipment, but rest assured -- it's fresh!

Also, a little known fact: coffee needs some time to settle, and is typically better-tasting after settlement versus day-of/directly after roasting.

Some coffees are limited editions and may not be available after selling out. If you're on the fence, we recommend buying now!

For other products, please click the "Notify Me When Available" button to be contacted when they're back in stock. We're unable to provide exact dates, but rest assured, we're working hard to restock!

Coming soon! We are actively working on making Kahawa Direct available in stores. We know many of you are eager to find us locally, and we appreciate your patience. For the latest updates on when and where you can find us in stores, please subscribe to our newsletter. Until then, our complete range of coffees is always available online.

Yes, we offer wholesale accounts to currently operating businesses of all types (grocery stores, cafes, gifting platforms, and more). To apply for a wholesale account, please use our Wholesale Inquiry form. Please note, you must have an EIN to qualify for wholesale terms.

Please contact marketing@kahawadirect.com.

Join our mailing and SMS lists to get 10% off your next order! We also offer 10% off all subscription shipments. Follow us on social to be notified of special offers around the holidays.

Grocery stores that carry Kahawa Direct may also periodically offer deals at their own discretion.

Please review our Return Policy.